Too many law firms are missing out on leads because they fail to respond to Facebook messages.
When I help my clients with their marketing efforts, I always check their Facebook messenger inbox. Sometimes I find old messages that were sent over a year ago that have never been responded to!
If your firm has a Facebook page, then you need to respond to messages. You can’t let them be ignored. Missing Facebook messages can mean missing out on leads.
I’ve found the perfect way to make sure that Facebook messages don’t slip through the cracks. I use chatbots for my clients to solve the problem of missed messages turning into missed opportunities.
I’ve set up a chatbot on my own Facebook page, so you can see it in action. Just go to my Facebook page and send me a message. You’ll get an instant reply.
You can see firsthand how chatbots ensure that everyone messaging my Facebook page gets a fast response.
What Is A Chatbot?
First, you need to know what a chatbot is. A chatbot is a computer program that simulates a conversation with a real person.
You can use chatbots on Facebook to send a preset message to anyone that interacts with you through Messenger on your law firm’s Facebook page.
Chatbots are easy to set up using minichat.com, and the feature acts as an answering service. I love it and use it all the time for my clients.
Simply go to the user-friendly dashboard and select the automation option. From there you can create a new welcome message.
You can always edit the message later, so don’t be afraid to publish.
You can set up a simple away message or a longer sequence of responses depending on your firm’s needs. Customize the message to suit your law firm.
Setting Up Chatbots For Facebook
Here’s an example of a message that you could use for your law office:
“Thanks for reaching out! Unfortunately, we sometimes miss messages on Facebook. It’s best to call us at the office.”
This type of message is great for mobile because you have the option to add a call button with the text.
This means that if someone tries messaging your law firm from their phone, all they have to do is press the button to call your office.
Instead of the potential client waiting for a response, your automated response prompts them to call you right away and makes it easy for them to follow through!
A call button isn’t your only option. You can also include a link that goes to your website or another webpage.
Facebook Messenger Chatbots For Your Law Firm
Setting up an automated welcome message is the perfect way to make sure that you never miss a Facebook message. It takes just a few minutes and is easily customized to fit your business. There’s no excuse to miss Facebook messages with this simple solution!