Live Chat Services
A customer that walks into a brick and mortar store is immediately greeted and assisted by a brand representative. But, customers that visit your website online are usually left to fend for themselves. Now, companies have the opportunity to interact directly with these website visitors using a live chat box.
What is a Chat Box?
A chat box is an instant messaging tool that allows companies to connect in real time with customers that are browsing their website. The chat box pops up on the screen when the visitor arrives on your website and remains visible while they browse so they can access it at any time.
To initiate a conversation, visitors must type into the text box and submit their comment or question. A trained representative on your team will immediately receive a notification of the message so they can respond as quickly as possible.
The Benefits of Using a Chat Box
Adding this feature to your website can significantly improve the user experience. A customer service representative will always be available to answer visitors’ questions, address their concerns, and help them find the information they need to make a purchase decision. They no longer need to wait for a response to an email or a return phone call.
In a few minutes, they will have the information they need thanks to your chat box. Having a chat box shows your visitors that your company cares enough about their satisfaction to invest in this tool.
We can also build a chat box that is designed to generate leads. Companies have the option of asking visitors to enter their name, email address, and/or phone number in order to initiate the conversation.
This allows companies to capture data from people who are actively browsing their website and interested in their products or services. When used correctly, this tool can help businesses convert more leads into loyal, lifelong customers.
Let Social Firestarter Build An Effective Chat Box For Your Website
Countless companies are already using this technology to increase their conversion rates and build stronger relationships with their customers. Now, it’s your turn.
The marketing professionals at Social Firestarter will conduct an in-depth review of your business to learn about your unique needs and audience. Then, we will use this information to decide the best way to set up the chat box on your website.
We will make sure the chat box we build complements your website’s design. Every design choice—from the type of font and color scheme to the welcome message sent to visitors—is made with your brand in mind.
We understand that brands are eager to start connecting with their website visitors so they can test the effectiveness of their chat box for themselves. For this reason, we will focus on building and launching a chat box on your website as quickly as possible.
Start Connecting With Website Visitors Today
Take the first step towards making your website more interactive and effective by contacting Social Firestarter to discuss your chat box needs.
Call us directly at 619-607-4300 or email firstname.lastname@example.org to learn more about our services.